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A Mobilised Workforce: It’s now a customer requirement

Home / Front Page / A Mobilised Workforce: It’s now a customer requirement

There is much discussion at the moment about mobilising workforces and the inherent benefits and risks involved. Bring your own device (BYOD) has raised IT and security challenges and many Software as a service (SaaS) platforms have been developed to help companies overcome the challenges and embrace the advantages. These advantages have been understood, to this point, by forward thinking companies looking to gain efficiencies in their operation and incentivise employees and with this mentality gaining traction the educated customer is now starting to ask questions of the not so forward thinking.

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Customers understand that they are ultimately paying for unnecessary overhead costs built into the product price and with what seems to be a perpetual state of economic downturn, discerning customers are exploring their options. Your more agile competitor is looking more and more attractive! The tide has turned and you can no longer ignore the benefits of professional, realtime, regardless of location, connectivity to your core business systems and processes. Field agents should be empowered with all the necessary information and functions on-the-go and management should have business intelligence at their fingertips at all times. Processes should be paperless and double entry a thing of the past. Ultimately, the customer experience should be increased with more accurate interactions, quicker turnaround times and more affordable products.

The tools are out there – you don’t need to overhaul your entire operation or discard legacy systems and you certainly do not need to start from scratch. You can implement mobility change within your organisation a process at a time by embracing affordable, already built, web based solutions. Just start to investigate and you will be pleasantly surprised that an agile mobile workforce, automated communications, paperless processes, realtime data and business information accessible from anywhere is well within your grasps.

Grasp it…Grasp it now!

Image Credit: www.coredigitalworks.com

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