Big Inja is gaining traction and in a focused effort to maintain the level of customer service and attention we give to users we are implementing a formal support protocol and system. Our aim is to build into our customer experience a higher level of back-end collaboration and automation to ensure efficient and accurate response and issue resolution. As a Big Inja customer, you automatically benefit from unlimited access to our Knowledge Base and free email support during standard business hours.
If you have any technical queries or need assistance with the configuring your services simply drop us an email at firstname.lastname@example.org and a dedicated support engineer will respond to you directly. Where issues can be resolved immediately they will be and where not they will be escalated appropriately keeping you updated with progress.